EXCHANGE & RETURN POLICY

At CHEERSKANNAMMA, we prioritize your satisfaction and aim to deliver products that meet your expectations. Our commitment to transparency and customer trust is reflected in our genuine return policy. Please review the following guidelines:

1. Eligibility for Exchange and Refund:

• Exchange or refund is available if the received product is completely different from the product image, damaged, or missing.
• If the color of the product differs by more than 10%, you can return it and receive a refund.
• The shipping cost of the return will not be beared by the company.

2. Genuine Return Policy:

• We stand by the authenticity of our return policy. If you encounter any issues with your order, rest assured that we will address them promptly and fairly.
• A 360° unboxing video is mandatory for all claims to ensure a transparent and genuine assessment of the received product.

3. Return Process:

• If you receive a product that does not meet your expectations, please contact our customer service team on the day of receiving the order.
• Provide a 360° unboxing video along with a clear explanation of the issue and, if applicable, photos of any damage.

4. Exchange and Refund Options:

• For eligible returns, we offer the option of an exchange for a similar product or a refund to the original payment method.

5. Not Happy with the Product:

• If you are not satisfied with the product in any way, please inform us on the day of receiving the order.
• We value your feedback and will work with you to find a satisfactory resolution.

6. Timeframe for Returns:

• All claims, including those related to product differences, damages, or missing items, must be reported on the day of receiving the order.
• The timeframe for return is 3 business days.

7. Customer Communication:

• Open communication is key. If you have any concerns or issues with the product, please inform us promptly so we can address them to your satisfaction.

8. Additional Note:

• Our commitment to a genuine return policy is aimed at building trust with our customers. Your feedback is invaluable, and we appreciate your cooperation in providing the necessary information for a fair assessment.

Thank you for choosing CHEERSKANNAMMA. We look forward to serving you and ensuring your shopping experience is enjoyable and worry-free.

Address:

Cheers kannamma
12/108,Housing board,

Near gvt primary school
Manali new town,
Chennai 600103

cheerskannamma@gmail.com