At Cheers Kannamma, your satisfaction is our top priority, and we are committed to providing a transparent and trustworthy refund policy. Please take a moment to review the following guidelines:

  1. Eligibility for Refund:
    • A refund is applicable if the received product is significantly different from the product image, arrives damaged, or is missing.
    • If the color of the product deviates by more than 10%, you are eligible for a refund.
  2. Authentic Refund Policy:
    • We stand behind the authenticity of our refund policy. Any issues with your order will be promptly and fairly addressed.
    • A 360° unboxing video is mandatory for all refund claims to ensure a transparent and authentic assessment of the received product.
  3. Refund Process:
    • If you receive a product that falls short of your expectations, please contact our customer service team on the day of receiving the order.
    • Provide a 360° unboxing video, a clear explanation of the issue, and, if applicable, photos of any damage.
  4. Refund Options:
    • For eligible returns, we offer the choice of a refund to the original payment method.
    • Alternatively, you can opt for an exchange for a similar product.
  5. Not Satisfied with the Product:
    • If you are dissatisfied with the product in any way, notify us on the day of receiving the order.
    • We value your feedback and will collaborate with you to find a satisfactory resolution.
  6. Timeframe for Refunds:
    • All refund claims, whether related to product differences, damages, or missing items, must be reported on the day of receiving the order.
  7. Customer Communication:
    • Open communication is essential. If you have concerns or issues with the product, please inform us promptly so that we can address them to your satisfaction.
  8. Additional Note:
    • Our commitment to a genuine refund policy is aimed at building trust with our customers. Your feedback is invaluable, and we appreciate your cooperation in providing the necessary information for a fair assessment.
  9. Refund Processing Time:
    • Upon verification of the refund claim, the money will be refunded within 3 business days.

Thank you for choosing Cheers Kannamma. Your satisfaction is our priority.

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