REFUND POLICY

At Cheers Kannamma, your satisfaction is our top priority, and we are committed to providing a transparent and trustworthy refund policy. Please take a moment to review the following guidelines:

1. Eligibility for Refund:
   • A refund is applicable if the received product is significantly different from the product image, arrives damaged, or is missing.
   • If the color of the product deviates by more than 10%, you are eligible for a refund.
2. Authentic Refund Policy:
   • We stand behind the authenticity of our refund policy. Any issues with your order will be promptly and fairly addressed.
   • A 360° unboxing video is mandatory for all refund claims to ensure a transparent and authentic assessment of the received product.
3. Refund Process:
   • If you receive a product that falls short of your expectations, please contact our customer service team on the day of receiving the order.
   • Provide a 360° unboxing video, a clear explanation of the issue, and, if applicable, photos of any damage.
4. Refund Options:
   • For eligible returns, we offer the choice of a refund to the original payment method.
   • Alternatively, you can opt for an exchange for a similar product.
5. Not Satisfied with the Product:
   • If you are dissatisfied with the product in any way, notify us on the day of receiving the order.
   • We value your feedback and will collaborate with you to find a satisfactory resolution.
6. Timeframe for Refunds:
   • All refund claims, whether related to product differences, damages, or missing items, must be reported on the day of receiving the order.
7. Customer Communication:
   • Open communication is essential. If you have concerns or issues with the product, please inform us promptly so that we can address them to your satisfaction.
8. Additional Note:
   • Our commitment to a genuine refund policy is aimed at building trust with our customers. Your feedback is invaluable, and we appreciate your cooperation in providing the necessary information for a fair assessment.
9. Refund Processing Time:
   • Upon verification of the refund claim, the money will be refunded within 3 business days.

Thank you for choosing Cheers Kannamma. Your satisfaction is our priority.